Marketplace Safety

Everyone feels more comfortable knowing who stands behind an offer. OfferUp empowers users to establish and confirm their identity in a number of different ways. By verifying email addresses and other forms of information you submit to us, we can share that you’ve taken these steps while still respecting your privacy. Our TruYou Program allows buyers and sellers to confirm and validate their identities helping to increase confidence and safety in our mobile marketplace.

Unlike Joan Jett, you may really care about someone’s bad reputation. You want to know that they will respond in a reasonable time frame and you want to know they’ll show up for a meeting or exchange. Most importantly, you want to know they represent their offers truthfully and that someone pays on time. That’s why we are working hard to not only create basic reputation tools but also create new ones. The OfferUp Responsiveness rating lets you see someone's average response time. Very shortly, you’ll be able rate and review buyers and sellers you’ve dealt with on accuracy, responsiveness, and promptness.

It’s your information and you can control what people see and when they see it. Members have detailed control over the privacy settings of their listings and profiles. With our built in messaging tools, you can ask questions, set expectations and get comfortable with each other prior to meeting. For more information on how OfferUp treats your information, check out our privacy policy here.

OfferUp is very concerned with safeguarding your information. When you enter sensitive information on our registration or scan forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site and Application, you can contact us.

OfferUp uses the latest and state of the art anti-fraud technology. Our advanced, proprietary back-end tools weed out fraud and work to keep the community safe from scammers and spammers.